Below are the official shipping guidelines, delivery timelines, and standard fee structures for both retail and wholesale orders processed through woldorfwholesale.com.

Administrative & Correction Fees

Woldorf Wholesale USA. reserves the right to charge additional fees to cover carrier and merchant penalties resulting from incorrect information provided during checkout:

• Incorrect Shipping Address / Address Correction: $13.00 fee (Charged to cover the exact address-correction penalty billed to us by FedEx or UPS).

• Incorrect Billing Address: $10.00 fee (Charged to cover the penalty billed to us by our merchant credit card processor when the billing address fails to match the card records).

• System Shipping Errors: If our online automated checkout calculates an incorrect shipping amount, we reserve the right to adjust and bill the correct shipping rate required to deliver your physical goods.

Delivery Timelines & Carrier Information

• Processing Time: All in-stock orders are processed and shipped within 24 to 48 hours.

• Standard Shipping: Standard delivery typically takes 3 to 5 business days.

• Expedited Shipping: Overnight, 2nd-Day Air, and 3-Day Air shipping services are available upon request.

• Carriers Used: We primarily ship via UPS and FedEx. Orders destined for P.O. Boxes are shipped via the United States Postal Service (USPS).

• Tracking & Invoices: A tracking notification number and a copy of your digital invoice will be emailed to you immediately after your order ships (applicable to online, phone, fax, or mail orders).

Shipping Zones, Surcharges & Restrictions

Free Shipping Over $99

We offer Free Shipping on orders over $99 strictly within the continental USA on qualifying items shipped directly from our Edison, NJ warehouse.

⚠️ Exclusions from Free Shipping: Heavy, oversized, or custom items do not qualify for free shipping regardless of order value. These include:

• Filled heavy punching bags, free-standing bags, and unfilled heavy bags.

• Kicking shields, Thai pads, leg kicking pads, and medicine balls.

• Large novelty items (e.g., jumbo gloves), sparring kits, and Custom Private Label orders featuring your logo.

• Please call us at 732-499-9494 for an accurate shipping quote on these items.

Regional & International Surcharges

Additional shipping charges apply to the locations and account types below. Orders will be held temporarily while we calculate exact freight costs:

Specialized Wholesale Shipping Options

The following options are available exclusively for our verified wholesale partners:

• Freight Collect (UPS Account): Wholesalers may request that we bill shipping directly to their personal or corporate UPS account.

• Cash on Delivery (COD): Available for returning wholesale customers only. Payment must be made strictly via Cashier’s Check or Money Order.

• Drop Shipping: We can drop-ship orders directly to your end-customers. A flat $5.00 handling fee applies per drop-ship order.

Returns, Exchanges & Insurance

• 100% Fully Insured: All shipments are fully insured until they reach your door. If an item arrives damaged or goes missing in transit, you are fully covered to file a carrier claim.

• Return Window: Returns and exchanges must be postmarked within 30 days of the original shipment date and must arrive in brand-new condition with all original packaging.

• Fees & Costs: The customer is responsible for all return and exchange shipping charges, and a 5% restocking fee applies to standard returns.

• Manufacturing Faults: If an item is being returned or exchanged due to a verified manufacturing defect, Woldorf Wholesale USA. will waive the 5% restocking fee and cover all return and replacement shipping costs.